IT Analyst

Job Title: IT Analyst
Location: Cambridge, MA – Must Be Available for Onsite Work & Local Travel
Job Type: Full-Time | Onsite
Industry: Financial Services / Information Technology
Experience Level: Mid-Level

Position Overview

We are seeking an experienced IT Analyst to join a fast-paced, high-performing IT team within the financial services industry. This role is responsible for providing technical support, managing IT infrastructure, handling AV/Zoom systems, and supporting day-to-day operations. The ideal candidate is technically skilled, process-oriented, and highly responsive, with a strong commitment to delivering top-tier support and customer service.

Key Responsibilities

• Deliver frontline helpdesk support for hardware, software, network, and end-user issues

• Manage Zoom Meetings, Zoom Phones, Zoom Rooms, and AV systems

• Administer and support Slack communications and Google Workspace, Microsoft 365, and Azure AD

• Implement and manage identity and access solutions (Okta, CyberArk, Azure SSO, SAML 2.0)

• Manage devices and endpoints using MDM tools like Jamf and InTune across macOS, Windows, iOS, Android

• Maintain and support Windows 11, Lenovo X1 laptops, Windows Servers, and macOS

• Execute employee onboarding/offboarding and maintain accurate IT documentation via IT GLUE

• Troubleshoot networking issues including TCP/IP, DNS, DHCP, LAN, WLAN

• Support inventory/CMDB systems and vendor management

• Deliver white-glove IT support and participate in rotating on-call schedules

• Travel between office locations as needed (up to 50%)

• Perform break/fix support (approx. 30%) and lift up to 50 lbs as needed

Requirements

• 3–5 years of experience in IT helpdesk or technical support, ideally in financial services

• Proficiency with Zoom, AV systems, Slack, Microsoft 365; Google Workspace experience a plus

• Strong experience with SSO and identity solutions (CyberArk, Okta, Azure SSO, SAML 2.0)

• Hands-on knowledge of Jamf, InTune, Windows 11, Windows Servers, macOS, iOS, iPadOS, Android

• Familiarity with SaaS, IaaS, PaaS, and networking protocols (LAN, DNS, DHCP, WLAN)

• Experience with IT GLUE and Zendesk (preferred)

• Strong documentation, inventory, and vendor management skills

• Must be physically able to lift up to 50 lbs and have access to a private vehicle for travel

• Willingness to work onsite 5 days/week and participate in on-call rotations

• Excellent communication and customer service skills

Preferred Certifications

• A+

• MCSE

• Certifications in MDM, SaaS, or cloud platforms

Apply now to join a collaborative, fast-moving IT environment where your skills and service mindset make a meaningful impact.