New Business Development Manager
Job Description: We are looking for a results-oriented New Business Development Manager with a hunter mentality. This role will target new business development, primarily focusing on growing our in-house brokerage, with a secondary focus on expanding our retail LTL consolidation sector. This role will be responsible for establishing new relationships and opportunities to generate revenue growth. If you are a problem solver of client pain points and can develop sales strategies to alleviate them, this opportunity is for you.
Key Responsibilities:
- Lead the sales effort in coordinating new business development, working internally with operations and pricing teams.
- Develop and execute action plans that will lead to new business opportunities.
- Prospect and understand the business challenges within the logistics sector, building upon opportunities that align with immediate, mid-term, and long-term revenue goals.
- Serve as the main point of contact for all assigned accounts and communications.
- Maintain customer contact and profile information within the TMS.
- Follow strict guidelines on submission of orders throughout the Order Life Cycle.
- Proactively submit claims within 48 hours of receiving them, including updates to customers.
- Initiate customer calls if there are issues and conduct bi-weekly calls with large customers.
- Actively alert customers to detention/assessorials, seeking approval through the assessorial process.
- Proactively report setup for customers from tracking to KPIs.
- Monitor customer shipping patterns to identify infractions.
- Demonstrate the ability to effectively train and peer coach.
- Demonstrate efficiency and effectiveness in front-end operations while adhering to all company programs and procedural compliance.
- Adhere to all company policies, procedures, and safety standards.
- Act resourcefully to ensure work is completed within specified time and quality parameters.
- Focus on service; accurately identify customers’ requirements.
- Identify tasks that need to be done and accomplish them. Review the task board daily to meet deadlines.
- Initiate Corrective Action through the CAPA process.
- Escalate issues to the Director of Customer Relations if not resolved or understood.
Skills and Requirements:
- Proven experience as a Business Development Manager, with a minimum of 5 years in Brokerage Sales.
- Bachelor’s degree or equivalent work experience.
- New business prospecting skills that deliver short, mid, and long-term results.
- Strong fiscal management and critical thinking skills.
- Collaborative team-first mentality.
- Existing book of business is ideal.
- Experience using Salesforce and other related technologies.
- Customer-oriented attitude with excellent communication and negotiation skills.
- Problem-solving aptitude and ability to work well with a team.
- Proven record of account revenue generation.
Why Work with Us:
- We are a full-service provider with proven results.
- Our people strive to grow, and we encourage it.
- We work with some of the largest product and retail brands.
- We do not limit your ability to succeed in any way.
- We are an award-winning company committed to growth and expansion.
- Competitive base pay with an uncapped commission plan.
- Paid holidays and generous PTO.
- Access to medical, dental, and vision insurance, company-paid life insurance, and a 401(k) savings plan with a company-funded retirement plan.
This role may require limited travel and a presence at headquarters.