Job Title: Salesforce Architect/Administrator
Location: 100% Remote
Department: Information Technology
About Us: We are a leading provider of comprehensive solutions, committed to delivering exceptional service and innovative products to our clients. We pride ourselves on our customer-focused approach and are continuously seeking to enhance our technological capabilities to better serve our customers.
Job Overview:
We are seeking a highly skilled and experienced Salesforce Architect/Administrator to join our IT team. The ideal candidate will be responsible for designing, developing, implementing, and supporting Salesforce solutions that align with our business objectives. This role requires a deep understanding of Salesforce architecture, administration, and best practices.
Key Responsibilities:
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Architecture & Design:
- Design scalable and robust Salesforce solutions to meet business needs.
- Develop technical architecture that integrates Salesforce with other systems.
- Write technical specifications.
- Ensure best practices and standards are followed in Salesforce implementations.
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Development:
- Develop custom Salesforce applications using Apex, Visualforce, and Lightning components.
- Create and maintain workflows, process builders, and validation rules.
- Implement third-party integrations and custom API integrations.
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Project Management:
- Lead and manage Salesforce development/infrastructure projects from inception to completion.
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications.
- Ensure timely delivery of projects and solutions.
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Maintenance & Support:
- Provide ongoing support and enhancements for Salesforce applications.
- Support L2/L3 support tickets from users.
- Troubleshoot and resolve issues related to Salesforce performance and functionality.
- Maintain up-to-date documentation for all customizations and integrations.
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Collaboration:
- Work closely with the IT team, business analysts, and other stakeholders.
- Execute upon business and technical requirements as documented by the business and analysts, and perform unit testing.
- Provide training and support to end-users and other team members.
- Stay updated with Salesforce releases and new features, and assess their potential impact on the organization.
Qualifications:
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Education & Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in Salesforce administration and architecture.
- Experience in the relevant industry is highly desirable.
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Technical Skills:
- Proficiency in Apex, Visualforce, Lightning components, and Salesforce APIs.
- Strong understanding of Salesforce data model, security, and sharing rules.
- Experience with Salesforce integration tools such as MuleSoft, Informatica, or similar.
- Knowledge of AI tools available in Salesforce is a plus.
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Certifications:
- Salesforce Certified Technical Architect (CTA) is a plus.
- Additional Salesforce certifications are a plus.
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Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High attention to detail and organizational skills.