New Business Development Manager
Job Description: We are looking for a results-oriented New Business Development Manager with a hunter mentality. This role will focus on new business development, primarily targeting the retail LTL consolidation sector, as well as other areas of our operations, including helping grow our brokerage. This role will be responsible for establishing new relationships and opportunities to generate revenue growth. If you are a problem solver of client pain points and can develop sales strategies to alleviate them, this opportunity is for you.
Key Responsibilities:
- Lead the sales effort in coordinating new business development, working internally with operations and pricing teams.
- Develop and execute action plans that will lead to new business opportunities.
- Prospect and understand the business challenges within the logistics sector, building upon opportunities that align with immediate, mid-term, and long-term revenue goals.
- Serve as the main point of contact for all assigned accounts and communications.
- Maintain customer contact and profile information within the TMS.
- Follow strict guidelines on submission of orders throughout the Order Life Cycle.
- Proactively submit claims within 48 hours of receiving them, including updates to customers.
- Initiate customer calls if there are issues and conduct bi-weekly calls with large customers.
- Actively alert customers to detention/assessorials, seeking approval through the assessorial process.
- Proactively report setup for customers from tracking to KPIs.
- Monitor customer shipping patterns to identify infractions.
- Demonstrate the ability to effectively train and peer coach.
- Demonstrate efficiency and effectiveness in front-end operations while adhering to all company programs and procedural compliance.
- Adhere to all company policies, procedures, and safety standards.
- Act resourcefully to ensure work is completed within specified time and quality parameters.
- Focus on service; accurately identify customers’ requirements.
- Identify tasks that need to be done and accomplish them. Review the task board daily to meet deadlines.
- Initiate Corrective Action through the CAPA process.
- Escalate issues to the Director of Customer Relations if not resolved or understood.
Skills and Requirements:
- Proven experience as a Business Development Manager, with a minimum of 5 years in Transportation/Logistics/Supply Chain sales.
- Bachelor’s degree or equivalent work experience.
- New business prospecting skills that deliver short, mid, and long-term results.
- Strong fiscal management and critical thinking skills.
- Collaborative team-first mentality.
- Existing book of business is ideal.
- Experience using Salesforce and other related technologies.
- Customer-oriented attitude with excellent communication and negotiation skills.
- Problem-solving aptitude and ability to work well with a team.
- Proven record of account revenue generation.
Why Work with Us:
- We are a full-service provider with proven results.
- Our people strive to grow, and we encourage it.
- We work with some of the largest product and retail brands.
- We do not limit your ability to succeed in any way.
- We are an award-winning company committed to growth and expansion.
- Competitive base pay with an uncapped commission plan.
- Paid holidays and generous PTO.
- Access to medical, dental, and vision insurance, company-paid life insurance, and a 401(k) savings plan with a company-funded retirement plan.
This role may require limited travel and a presence at headquarters.